The internet is a must-have in the 21st century. According to research done in 2019, 90% of adults in the United States use the internet, and yet so many don’t have the faintest clue on how to reset a modem. In this article, I will seek to change that and open the door to understanding. I will specifically be looking at Xfinity modem’s but the knowledge applies to almost any modem.
To reboot or not to reboot?
The first reason why one would need to reset their modem is a drop or complete loss in connectivity. A loss of power, maintenance, or hardware failure may cause you to lose your connection. The immediate inkling to phone your provider should be ignored and you should rather attempt to reset your modem first before losing your marbles.
Out with the old and in with the new
The pace at which hardware upgrades is almost as fast as your internet connection. You may need to install a new xfinity router or repeater and this requires a reset.
Error 404, Settings not found
You don’t want to be fiddling with settings all day, you just want to watch that new show on the hottest streaming platform. You may have to set a couple of things to get yourself going and your modem will require a reset so that those settings can be saved and implemented. You just want to block the kiddies from the wifi for a little, that’ll require a reset as well.
How To Reset Xfinity Modem?
If you are now sure you need to reset your Xfinity modem, you need to know how to do it, but first, let’s go over what resetting is? Performing a factory reset will clear all existing settings and cache from your modem, requiring you to input them again and your modem will request a couple of settings from your internet service provider as well, such as the DNS(domain name service) address and DHCP(dynamic host configuration protocol).
You could also perform a reboot, which would not reset your settings, just power cycle the modem to clear up any issues. Your modem may set up to automatically perform maintenance at a specific time in which it will power cycle itself, which would help avoid any work on your part.
An important point to mention is that if you have any old equipment connected or nearby that may cause interference, disconnect them. If you wish to add additional hardware to your setup, make sure that it is compatible with your modem and connection specification.
If your router does not support a certain internet protocol or specification, and you are paying for it from your ISP, make sure that you check. Certain speeds are not supported by older routers and it may be time to upgrade to a newer more capable one. On that note, let’s get to the real star of the show!
Read Also: How to Reset Comcast Password
Backing up your configuration
One of the most ignored steps but probably the most important. If your modem has been set up by an Xfinity technician and you don’t know much about the doohickies in your living room, backing up your settings will help you get back to reality as quickly as possible.
What does this require?
- An internet-capable device with some storage connected to your network. The backup file is tiny in size but if your device does not have space then it will not be able to save the file.
How do I do this?
- This differs from model to model, however you will first have to connect to your modem using your IP. Navigate to your web browser and in the address bar type (10.0.0.1). This will take you to the Xfinity modem page.
- You will then be prompted for your Username and Password.
- Navigate to the Backup/Restore tab and click. It will then download a file to your device and when you need to use it you can access that file in absolutely no time.
The big boot
There is quite a big difference between resetting and rebooting. Rebooting for one does not obliterate your settings and often is all you need to get back in the saddle. This should be the first step in your troubleshooting journey as it is not as time-consuming as resetting. It shouldn’t be performed too often however as over time it does damage components.
Pulling the plug
One of the easiest ways to perform a reboot is to just pull the power on your modem. This is not the best method as power cycling your hardware abruptly does damage components but one time shouldn’t hurt. You should wait for about ten to fifteen seconds after pulling the plug to put your modem back in action. This is a reboot and will not reset your settings to factory default
I like it gentle
For this method, you can either use the Xfinity my account app or the IP method. We will go into both of those in-depth below.
Xfinity account app
Let’s take a look at what you need for this method.
An internet-capable and relatively up to date smartphone. You will need to install the or already have the Xfinity my account app. Your device needs to be somewhat up to date as some older devices may or may not support the app.
Your username and password. The username by default is admin and the password is password. However, if this is not your first time installing your modem or accessing it and you have changed the username and password, you should input those. It is recommended that you change the default username and password as these can be researched on the internet and may compromise the security of your modem and devices connected to it.
Finally, let’s get to reboot from the app.
- Open your app, click on the internet at the bottom of your device screen. For android devices, there should be a menu icon in the top left corner, tap that, click the internet, and then you should be ready to continue.
- There should now be an option called a wireless gateway.
- Click on “Restart your device”
- It will now prompt you to make sure that this is the option you chose. Clicking on “Restart Device” should do exactly that. You will now have to wait about ten minutes for your device to restart, which is coincidentally the time it takes to fold one load of laundry. I’m sure your wife will be chuffed about that!
This is quite an easy method and we will now look into the required tools for it.
- You need one nifty internet-capable device. It must be connected to your modem via wifi or LAN cable so that it can access the modem directly.
Ready for round two?
- You will have to navigate to your web browser and in the address bar input your IP address. In the chapter,” The magic IP and Soft Resetting”, we will go more in-depth on what that entails. For now, you just need to input (10.0.0.01) in the address bar.
- You will then be prompted for your username and password.
- Click on troubleshooting in the tab on the left. Next, we’re onto “Reset”, this will reset the gateway without disrupting the settings. Wait about thirty seconds for your device to reboot.
It’s reset time!
The magic IP and Soft Resetting
The method of performing a soft reset does depend on the model of your modem, but it can be performed quite easily and efficiently. Firstly, let’s go over some of the nitty-gritty:
- Make sure your modem is on and plugged into a wall socket. The power light should be shining green(the color your model is specified to shine).
- Your internet-capable device(yes not all devices are internet-capable) should be connected to the modem in some form or another. You can be connected via WI-FI or through a LAN cable as long as you have access you should be peachy keen.
Now comes the magic, we will now go over how to perform a soft reset exactly how your mother taught you to make beans on toast.
- Open up your web browser, in the address bar type (10.0.0.1). The IP address can differ from model to model, but for Xfinity modems, the most common one is the former mentioned. A quick search of your specific modems IP address will help you find the exact one if the one mentioned does not work.
- You will be directed to the Xfinity website where you will be prompted to input your username and password. The username and password help is mentioned in Xfinity account app for reference.
- On your left, there should be a tab called troubleshooting. Next, we move on to Reset/Restore Gateway. We can then perform a factory reset by clicking “Restore Factory Settings.” Just to note again, all your existing settings will be lost when you perform this. It will prompt you before to make sure you are aware of what you are doing.
Resetting your wifi Settings
This will completely restore your wifi settings to the ones that came with the device. This includes the network name, the wifi password, and SSID. This will disconnect all devices that are currently connected. You will have to manually connect them one by one back to the wifi.
To do this you need to:
- After opening your web browser and navigating to the Xfinity page, click on troubleshooting. Navigate to Reset/Restore Gateway, then to Restore Wifi Settings.
Resetting your WIFI module
Your WIFI works using radiofrequency. You can disable this through the settings page as well as switch between 2.4 GHz and 5.5 GHz frequency. However, if you are experiencing an issue with your WIFI connection, resetting the module can help to resolve that. Let’s go through that
- Connect your internet-capable device to the network and navigate to the Xfinity page.
- After going through the arduous process once again, navigate to troubleshooting once again, Reset/Restore Gateway and finally reset the wifi module.
Let’s do this the hard way!
If you’re more of a mechanical person like me, and you like things simple, a hard reset is a way to go.
Push the button
Like most people, I can’t resist pushing buttons, so this method is extremely easy for someone of my intelligence level. Let’s go over what you need for this option:
Depending on your model, you may need a small paperclip, PIN, or pencil to perform a hard reset on your router. It may just be a small button on the back of the modem, models differ.
So now comes time to reset your modem the hard way, let’s do it!
Take your paperclip(or the object of your choosing) and push the button firmly, you need to make sure you get some feedback in the form of a click or press. This is just to ensure that you pressed the button.
Hold your press for 30 seconds(or until your power light starts flickering). At this point, you should be able to let go and get to make some popcorn. Once it powers on you should be able to access the modem again and make sure that the settings have reset to default. This is model dependent however as some modems may turn off and come back on after a few minutes. Patience is a virtue young padawan.
The magic is not happening
So you’ve tried rebooting and resetting but nothing has gone your way. Well, Xfinity has a great solution to that. A human consultant can’t be awake 24 hours a day, but a robot sure can! They offer a live chat service that runs all day every day. It will connect you with real technicians who can help solve your problem in a jiff. Whether you have a billing issue or you can’t turn on your favorite show, it’s there to help!
Meet Eriksson Ray. I’m the co-founder of TenWitch.com. Our website is dedicated to the coverage of product reviews, buyer’s guides, best lists, etc. We can help you to choose a new modem/router or troubleshooting your Internet connection.